When the North Carolina Department of Insurance investigated Allstate Insurance Company, it found that the insurance giant doesn’t always have “good hands.” It overcharged on auto insurance premiums, and now it has to pay. Allstate will be returning a total of more than $680,000 to 1803 policy holders–an average of $378 per policy.
According to the Insurance Journal, the announcement was made by North Carolina Insurance Commissioner Wayne Goodwin, who stated:
“That’s why the Department of Insurance is here — we work every day to find these kinds of mistakes, make sure companies fix them, and protect consumers across North Carolina from future errors.”
The overcharges occurred on some policies from July 2005 through July 2008, and were caught during an investigation into a customer complaint…which led to a review of Allstate’s practices in general. (Could we give that complaining customer a medal? About 1800 people will benefit from that one person who spoke up.)
According to the News & Observer business blog, Allstate has already begun sending out refunds. Consumers with questions about the refunds can call the NC Insurance Department’s consumer helpline at 1-800-546-5664. That’s the same number to call if you have a complaint about Allstate or any other insurance company.
If you want to call Allstate directly, their website gives the following information:
Allstate tollfree phone number: 1-800-255-7828
Corporate headquarters phone number: 1-847-402-5000
Email contact form: https://messaging.allstate.com/corp.aspx
To read the full story in the Insurance Journal, click here: http://www.insurancejournal.com/news/southeast/2010/09/16/113295.htm#ixzz0zhgNIQ9L