We represented an elderly woman who was repeatedly physically abused and neglected while under the care and supervision of an assisted living facility – by other residents and also by the staff. The final instance of abuse was discovered when her family found her with unexplained bruises to her head and torso, and demanded she be taken to the hospital. There they found that she had a fractured sternum, fractured T7 vertebra, fractured clavicle, and subdural hematoma. Our investigation discovered that our client was not alone, there was a pattern and practice of residents, including our client, being physically abused at this facility. This was allowed to go on due to the poor management and oversight at the facility, which was more focused on revenue than ensuring that the patients were taken care of.